Shipping Policy

At Napattiga, we want your order to arrive safely, discreetly, and as quickly as possible. Please read our shipping policy before placing an order.

Order Processing

Orders are usually processed within 1–3 business days after payment is confirmed.

Processing time may be slightly longer during weekends, holidays, or high-volume periods.

Shipping Origin

Napattiga orders are shipped from Thailand.

Depending on your destination country, your order may be delivered by local postal services or international shipping carriers.

Discreet Shipping

Your privacy matters to us.

All orders are shipped in plain, discreet packaging. The outside of the package will not show intimate-care wording, sensitive product details, or obvious product branding.

Only the standard shipping label required for delivery will appear on the outside of the package.

Shipping Time

Estimated delivery times may vary depending on your location:

United States: 7–15 business days
Canada: 8–18 business days
Europe: 8–18 business days
South America: 12–25 business days
Asia: 5–15 business days
Other regions: 10–25 business days

Please note that delivery times are estimates and may be affected by customs clearance, local postal delays, holidays, weather, or other factors outside our control.

Free Shipping

We offer free shipping on orders over $50.

Orders under $50 may be charged a shipping fee at checkout depending on the destination country and selected shipping method.

Express Shipping

Express shipping may be available for selected countries.

If available, express shipping options and fees will be shown at checkout.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or local fees depending on your country’s regulations.

These fees are not included in the product price or shipping cost and are the responsibility of the customer.

Napattiga is not responsible for delays caused by customs clearance.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

Napattiga is not responsible for delayed, lost, or returned packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact our support team and we will help check the shipment status.

Please include your order number and the email address used at checkout.

Contact Us

For shipping questions, please contact us:

Email: lailisa5404@gmail.com
WhatsApp / Phone: +852 5792 4915

Our support team usually replies within 24–48 hours.